What is data privacy and why does it matter? How did we get here, what does “here” look like, and what’s ahead?
At a recent Ketch meetup, I presented a primer on data privacy, exploring the past, present, and future of privacy law. Below are my slides, as well as summary takeaways.
Thanks to those of you who attended our virtual event! Join Ketch’s #PrivacyTech group for updates on our upcoming meetups.
Six months ago, Zoom was a buttoned-down, business-focused video-chat tool with 10 million daily users — but by March, its user-base had surged to over 200 million as the coronavirus pandemic drove countless organizations to move online. Almost overnight, Zoom became not just a household name but a generation-defining cultural touchstone, and its stock price more than tripled.
The upshot: serious damage to Zoom’s brand, with corporations banning employees from the service, irate users filing lawsuits, and regulators launching a flurry of investigations. “We have fallen short of the community’s — and our own — privacy and security expectations,” admitted CEO Eric Yuan. “We did not design the product with the foresight that, in a matter of weeks, every person in the world would suddenly be working, studying, and socializing from home.”
It’s easy to sympathize with Zoom. After all, how many startup CEOs can say, hand on heart, that they could handle a twentyfold growth surge without a few growing pains? Ultimately, though, Zoom’s privacy problems were an unforced error. Digital startups are built for rapid growth, so there’s no excuse for having privacy policies that aren’t future-proofed.